Guest Experience Concierge Lead

CBRE HV; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

CBRE in New York seeks a Concierge to greet visitors, coordinate services, and deliver seamless, personalized support. As part of the Workplace Experience team, you’ll anticipate needs, manage requests, and create welcoming interactions across the building.

The role emphasizes hospitality, problem-solving, and strong Microsoft Office skills, with a focus on safety procedures and excellent customer service. You will build local recommendations and partner with teams to ensure a positive

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Be the first point of contact for all those entering the facility.
• Record and log service requests and track the statuses; provide administrative aid as needed.
• Arrange recreational, dining, and business activities on behalf of the requestor.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations (transportation, dining, entertainment).
• Follow property-specific security and emergency procedures; notify appropriate parties.
• Acknowledge inquiries or complaints and provide solutions in a professional manner.
• Resolve complex problems and identify appropriate approaches to achieve team objectives.
• May establish new techniques to meet team objectives.

Skills

Customer service

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE in New York seeks a Concierge to greet visitors, coordinate services, and deliver seamless, personalized support. As part of the Workplace Experience team, you’ll anticipate needs, manage requests, and create welcoming interactions across the building.

The role emphasizes hospitality, problem-solving, and strong Microsoft Office skills, with a focus on safety procedures and excellent customer service. You will build local recommendations and partner with teams to ensure a positive