Guest Experience Agent - Front Desk (Hotel)

Wayne State University; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Multiple tiers of medical coverage

24/7 Teledoc service

Free maintenance medications

Paid time off (vacation, sick, bereavement & holidays)

Job summary

A beachfront hotel in Sunny Isles Beach is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle reservations, and provide excellent customer service. The ideal candidate should have cash-handling experience, strong communication skills, and must be fluent in English, with bilingual (Spanish) skills being a plus. This role requires flexibility with scheduling and a commitment to maintaining high standards of guest service and safety.

Qualifications

• Prior cash-handling experience required.
• Must be able to read, write, and speak English fluently.
• Ability to perform job responsibilities without safety risks.

Responsibilities

• Organize, confirm, and process all guest check-ins and check-outs.
• Manage room reservations, requests, and cancellations.
• Serve as a reliable source of information and support for guests.

Skills

Strong communication skills

Customer service orientation

Ability to interact professionally

Cash-handling experience

Bilingual (Spanish/English) a plus

Education

High School diploma or G.E.D. equivalent

Job description

A beachfront hotel in Sunny Isles Beach is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle reservations, and provide excellent customer service. The ideal candidate should have cash-handling experience, strong communication skills, and must be fluent in English, with bilingual (Spanish) skills being a plus. This role requires flexibility with scheduling and a commitment to maintaining high standards of guest service and safety.