Guest Experience Concierge | Front Desk & VIP Support

Confidential; Irvine (CA); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Confidential is seeking a professional to warmly welcome and assist clients, VIPs and visitors, manage desk operations (check-in/out, reservations) and respond to guest inquiries in a fast-paced setting.

The role coordinates guest logistics (scheduling, transportation, event services), handles feedback and complaints, and ensures issues are resolved promptly and effectively. A background of 3+ years in direct customer service in a professional environment is required.

Qualificações

• 3+ years of direct customer service experience.
• Experience in a professional setting handling guest inquiries and complaints.

Responsabilidades

• Warmly welcome clients, VIPs and visitors and assist them at the desk.
• Manage desk operations including check-in/out and reservations; respond to guest inquiries.
• Coordinate guest logistics such as scheduling, transportation and event services.
• Handle feedback and complaints promptly and effectively to resolve issues.

Conhecimentos

Guest relations

Customer service

Communication

Problem solving

Scheduling

Event coordination

Descrição da oferta de emprego

Confidential is seeking a professional to warmly welcome and assist clients, VIPs and visitors, manage desk operations (check-in/out, reservations) and respond to guest inquiries in a fast-paced setting.

The role coordinates guest logistics (scheduling, transportation, event services), handles feedback and complaints, and ensures issues are resolved promptly and effectively. A background of 3+ years in direct customer service in a professional environment is required.