Guest Experience Concierge: Personalize Every Stay

Standard Hotels; Miami (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Complimentary Spa & Gym Access

Up to 3 complimentary fitness classes

Employee meals

Life Insurance

PTO & 7 holidays

401(k) company match

Job summary

Standard Hotels seeks a Guest Experience Coordinator to create personalized experiences across the guest journey, assisting arrivals, departures, VIPs, and guest requests with cross-department coordination.

The role requires strong communication and problem-solving in a fast-paced hotel environment, with flexible weekend availability and PMS familiarity to maintain guest profiles and ensure seamless service.

Qualifications

• 1–2 years of hospitality or guest-service experience preferred.
• Warm, confident communication and strong problem-solving skills.
• Ability to multitask and personalize service in a fast-paced environment.
• PMS experience preferred.
• Flexible availability including weekends and holidays.

Responsibilities

• Engage guests throughout arrival, stay, and departure and anticipate individual needs.
• Coordinate VIP amenities, special occasions, preferences, and personalized touches.
• Maintain accurate guest profiles, notes, and preference information.
• Assist with check-in, check-out, billing, payments, and Front Desk needs as required.
• Respond to guest feedback and concerns with ownership and appropriate follow-up.
• Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams.
• Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.
• Support lobby presence and guest flow during peak arrival and departure periods.
• Document significant guest interactions and communicate relevant information to leadership.

Skills

Hospitality experience

Communication

Problem solving

Multitasking

PMS experience

Weekend availability

Job description

Standard Hotels seeks a Guest Experience Coordinator to create personalized experiences across the guest journey, assisting arrivals, departures, VIPs, and guest requests with cross-department coordination.

The role requires strong communication and problem-solving in a fast-paced hotel environment, with flexible weekend availability and PMS familiarity to maintain guest profiles and ensure seamless service.