Guest Experience Concierge — Front Desk & Reservations

Extended Stay America; Saint Peters (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests with check-in/check-out, answer phones, and handle payments according to ESA guidelines. The role includes front desk duties, maintaining cleanliness, and promoting ESA services while upholding safety standards.

The GSR will respond to guest requests, process reservations, and contribute to a positive experience through attentive service and accurate documentation at the property in Saint Peters, MO.

Qualifications

• Requires ability to understand and communicate in English.
• Proficient operation of property management system technology.
• Ability to complete routine reports and maintain records.

Responsibilities

• Assist guests with check-in and check-out and answer phones.
• Process reservations, registrations, and payments per company guidelines.
• Maintain front desk and lobby area in clean, organized condition.
• Handle cash, credit card and city ledger accounts.
• Provide courteous service and resolve guest issues through Make it Right process.

Skills

English proficiency

Guest service

Cash handling

Communication

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests with check-in/check-out, answer phones, and handle payments according to ESA guidelines. The role includes front desk duties, maintaining cleanliness, and promoting ESA services while upholding safety standards.

The GSR will respond to guest requests, process reservations, and contribute to a positive experience through attentive service and accurate documentation at the property in Saint Peters, MO.