Guest Experience Concierge (Front Desk & Reservations)

Best Western Delta Inn; Oakley (CA); On-site; USD 35,000 - 42,000; Full time

Job summary

Best Western Delta Inn in California is seeking a Front Desk Agent to warmly greet guests, assist with reservations, check-ins and check-outs, and provide information during their stay.

You will coordinate with housekeeping, handle guest requests, and maintain a professional, confidential front desk environment while delivering outstanding service. This role requires a fast, friendly worker who can manage multiple tasks with a smile and adapt to shifting schedules.

Qualifications

• High School Graduate or equivalent work experience.
• 1-year experience in a similar position.
• Competent computer literacy.
• Must have initiative and excellent guest service.
• Typing at least 40 words per minute.
• Ability to perform basic math calculations.
• Able to work well under pressure and in a team.
• Flexible schedule.

Responsibilities

• Greet guests and assist with reservations throughout the stay.
• Check-in/check-out guests and assign rooms.
• Answer inquiries in person and by phone.
• Process payments and maintain cash handling procedures.
• Coordinate with housekeeping on room status.
• Maintain front desk area and ensure guest confidentiality.

Skills

Guest service

Cash handling

Typing

Math skills

Teamwork

Multitasking

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Best Western Delta Inn in California is seeking a Front Desk Agent to warmly greet guests, assist with reservations, check-ins and check-outs, and provide information during their stay.

You will coordinate with housekeeping, handle guest requests, and maintain a professional, confidential front desk environment while delivering outstanding service. This role requires a fast, friendly worker who can manage multiple tasks with a smile and adapt to shifting schedules.