Guest Experience Concierge & Front Desk Pro

Radiate Hospitality; Santa Cruz (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Best Western All Suites Inn Santa Cruz is seeking a Guest Service Concierge/Front Desk Agent to deliver exceptional hospitality at a busy Santa Cruz property. You will welcome guests, assist with check-ins/outs, reservations, and payments, and serve as a local ambassador with restaurant and activity recommendations.

The role emphasizes guest satisfaction, proactive problem-solving, and teamwork with Housekeeping and Maintenance to ensure seamless service.

Qualifications

• Previous front desk, guest services, reservations, or hospitality experience preferred.
• Experience delivering exceptional customer service in a fast-paced environment.
• Knowledge of Opera PMS and Night Vision Systems is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask while maintaining a positive and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays as business needs require.

Responsibilities

• Welcome guests with genuine hospitality and provide an exceptional first impression.
• Create meaningful connections with guests and personalize their stay whenever possible.
• Anticipate guest needs and exceed expectations through attentive and proactive service.
• Serve as a local ambassador by providing recommendations for restaurants, attractions, events, and activities in Santa Cruz.
• Efficiently manage guest check-ins and check-outs with accuracy and professionalism.
• Process room reservations, guest requests, payment transactions, and account postings.
• Ensure guest information and payment methods are accurately documented and maintained.
• Assist guests with transportation arrangements, directions, and general hotel information.
• Coordinate luggage assistance, local reservations, transportation requests, and special accommodations.
• Resolve guest concerns promptly and professionally, finding creative solutions to ensure satisfaction.
• Promote hotel amenities, services, and special offerings to enhance the guest experience and encourage return visits.
• Stay informed about hotel operations, room types, rates, promotions, and local events.
• Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest service and report safety concerns.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Hospitality knowledge

Tools

Opera PMS

Night Vision Systems

Job description

Best Western All Suites Inn Santa Cruz is seeking a Guest Service Concierge/Front Desk Agent to deliver exceptional hospitality at a busy Santa Cruz property. You will welcome guests, assist with check-ins/outs, reservations, and payments, and serve as a local ambassador with restaurant and activity recommendations.

The role emphasizes guest satisfaction, proactive problem-solving, and teamwork with Housekeeping and Maintenance to ensure seamless service.