Guest Experience Concierge

Residence Inn by Marriott; San Juan Capistrano (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily guest interaction

Job summary

Residence Inn by Marriott in California is seeking a Guest Service Representative to join our front desk team and help ensure exceptional guest experiences. You will greet guests, assist with check-ins and check-outs, manage reservations, and provide local information to guests throughout their stay.

This role offers a supportive team environment with opportunities to grow in front desk and hotel operations.

Qualifications

• Strong customer service and communication skills are required.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Front desk experience

Tools

Front desk software

Job description

Residence Inn by Marriott in California is seeking a Guest Service Representative to join our front desk team and help ensure exceptional guest experiences. You will greet guests, assist with check-ins and check-outs, manage reservations, and provide local information to guests throughout their stay.

This role offers a supportive team environment with opportunities to grow in front desk and hotel operations.