Guest Experience Concierge - Front Desk & Hotel Discounts

TPG Hotels and Resorts; Washington (District of Columbia); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) Retirement Plan with company 
匹

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG properties

Résumé du poste

TPG Hotels and Resorts in Washington, DC seeks a friendly Front Desk Agent to warmly welcome guests, assist with check-in/out, verify reservations, and communicate hotel services and policies.

The role involves answering calls and emails, managing reservations, handling payments, coordinating with housekeeping and maintenance, resolving issues, and upholding the highest standards of guest service throughout shifts.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and communication skills.
• Proficiency with computers and office equipment; ability to learn hotel systems.

Responsabilités

• Greet guests and assist with check-in/out; verify reservations and provide information about services.
• Handle payments, issue invoices/receipts, and ensure billing accuracy.
• Answer phones and emails; manage reservations and modifications.
• Coordinate with housekeeping, maintenance, and management to ensure smooth operations.
• Assist guests with requests, resolve issues promptly and courteously.

Connaissances

Guest service

Communication

Multitasking

Cash handling

Time management

Formation

High school diploma or equivalent

Outils

Reservation system

Phone system

POS system

Description du poste

TPG Hotels and Resorts in Washington, DC seeks a friendly Front Desk Agent to warmly welcome guests, assist with check-in/out, verify reservations, and communicate hotel services and policies.

The role involves answering calls and emails, managing reservations, handling payments, coordinating with housekeeping and maintenance, resolving issues, and upholding the highest standards of guest service throughout shifts.