Front Desk Pro: Elevate Guest Experience + Hotel Discounts

TPG Hotels & Resorts; Washington (District of Columbia); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with company m

Descrizione del lavoro

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, handle check-in/out, and manage reservations with accuracy. You will process payments, answer calls and emails, and assist guests with room changes or local recommendations.

Collaboration with housekeeping and management ensures smooth operations and high guest satisfaction. The role emphasizes professional communication, attention to detail, and the ability to multitask in a busy hotel environment, including

Competenze

• High school education or equivalent experience is required.
• Strong guest service orientation and professional communication.
• Familiarity with hospitality industry practices and basic billing concepts.

Mansioni

• Greet guests and assist with check-in/check-out in a friendly, professional manner.
• Verify reservations and provide information about services and policies.
• Process payments, issue receipts, and handle billing questions.
• Answer phone calls, direct inquiries, and respond to emails promptly.
• Manage reservations, cancellations, and modifications in the system.
• Assist guests with room changes, directions, and local recommendations.
• Perform administrative tasks and maintain organized front desk area.
• Monitor access, issue visitor badges, and ensure security procedures.

Conoscenze

Guest service orientation

Basic accounting skills

Hospitality industry knowledge

Computer/office equipment proficiency

Formazione

High school diploma or equivalent

Descrizione del lavoro

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, handle check-in/out, and manage reservations with accuracy. You will process payments, answer calls and emails, and assist guests with room changes or local recommendations.

Collaboration with housekeeping and management ensures smooth operations and high guest satisfaction. The role emphasizes professional communication, attention to detail, and the ability to multitask in a busy hotel environment, including