Guest Experience Specialist – Front Desk & Concierge

TPG Hotels & Resorts; Mount Pleasant (SC); Ibrido; USD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible Spending Accounts

401(k) with company match

Paid time off

Hotel discounts

Descrizione del lavoro

TPG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, assist with check-in/check-out, and handle inquiries with a focus on service excellence. You will process payments, manage reservations, and coordinate with other departments to ensure a smooth guest experience.

The role requires strong communication, basic accounting skills, and the ability to multitask in a fast-paced hotel environment. On-site work with opportunities for growth and industry benefits are available.

Competenze

• High school education or equivalent experience.
• Strong guest service orientation and professional demeanor.
• Ability to remain calm under pressure and handle multiple tasks.

Mansioni

• Greet guests and assist with check-in and check-out.
• Process payments and issue receipts accurately.
• Respond to phone and email inquiries promptly and professionally.
• Manage reservations and modify bookings as needed.
• Assist guests with requests and local recommendations.
• Perform administrative tasks and maintain organized front desk area.
• Monitor access and issue visitor badges per security procedures.
• Handle cash transactions securely and reconcile at shift end.

Conoscenze

Guest service

Communication

Multitasking

Basic math

Formazione

High school diploma or equivalent

Strumenti

Computer skills

Phone etiquette

Descrizione del lavoro

TPG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, assist with check-in/check-out, and handle inquiries with a focus on service excellence. You will process payments, manage reservations, and coordinate with other departments to ensure a smooth guest experience.

The role requires strong communication, basic accounting skills, and the ability to multitask in a fast-paced hotel environment. On-site work with opportunities for growth and industry benefits are available.