Guest Experience Agent — Front Desk (Hotel Discounts)

TPG Hotels and Resorts; Warwick (RI); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) with Company Match

Paid Time Off

Vacation and Holidays

Employee Assistance Program

Hotel Discounts

Zusammenfassung

TPG Hotels and Resorts in Warwick, RI is seeking a Front Desk Agent to provide warm greetings, manage reservations, and support guests with inquiries and requests. The role involves check-in/out procedures, payment processing, and collaboration with housekeeping and management to ensure a smooth guest experience.

The ideal candidate offers strong communication skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently in a fast-paced hospitality environment.

Qualifikationen

• High school diploma or equivalent.
• Strong guest service orientation.
• Basic math and clerical skills.
• Ability to remain calm and professional under pressure.

Aufgaben

• Greet and check-in guests, verify reservations, and provide information on services and policies.
• Handle check-out, process payments, and issue receipts with accuracy.
• Answer calls, respond to emails, and route inquiries to appropriate departments.

Kenntnisse

Guest Service

Communication

Cash Handling

Jobbeschreibung

TPG Hotels and Resorts in Warwick, RI is seeking a Front Desk Agent to provide warm greetings, manage reservations, and support guests with inquiries and requests. The role involves check-in/out procedures, payment processing, and collaboration with housekeeping and management to ensure a smooth guest experience.

The ideal candidate offers strong communication skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently in a fast-paced hospitality environment.