Guest Experience Concierge - Front Desk Expert

OTO Development; Annapolis (MD); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

OTO Development is seeking a Front Desk Associate to warmly welcome guests, handle check-in/check-out, and manage reservations with our electronic system. You will process payments securely and assist guests throughout their stay to ensure a seamless experience.

The role demands excellent communication, teamwork, and a customer-first mindset. This position aligns with our hospitality standards and offers opportunities to grow within a dynamic hotel portfolio.

Formación

• You love working with people and will go above and beyond for each guest.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are a problem solver and will find solutions to ensure the best experience for our guests.

Responsabilidades

• Assist guests with check-in and check-out procedures and during their stay.
• Operate the hotel’s electronic reservation system and related software for smooth workflows.
• Handle all financial matters (credit cards and cash) securely and accurately.
• Anticipate guests’ needs and maximize their experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.

Conocimientos

People skills

Team player

Oral communication

Written communication

Interpersonal skills

Problem solving

Descripción del empleo

OTO Development is seeking a Front Desk Associate to warmly welcome guests, handle check-in/check-out, and manage reservations with our electronic system. You will process payments securely and assist guests throughout their stay to ensure a seamless experience.

The role demands excellent communication, teamwork, and a customer-first mindset. This position aligns with our hospitality standards and offers opportunities to grow within a dynamic hotel portfolio.