Guest Experience Front Desk Specialist

OTO Development; Marathon (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Desk Team Member for a on-site role at one of its hotel properties in Florida. You will assist guests during check-in and throughout their stay, operate the property's reservation system, and handle financial transactions with integrity to ensure a seamless guest experience.

This position emphasizes teamwork, excellent communication, and a guest-first mindset. A physically active front-desk role involves standing and interacting with guests, with a focus on

Qualifications

• Excellent verbal and written communication skills.
• Strong teamwork and guest-focused attitude.
• Problem solving and solution-oriented approach.
• Comfort with handling financial transactions securely.

Responsibilities

• Assist guests with check-in and check-out and throughout stay.
• Operate hotel reservation system and related software for smooth workflow.
• Handle financial transactions securely and accurately (credit cards and cash).
• Anticipate guests’ needs and enhance guest experience.
• Collaborate with team to maintain a hospitable, customer-focused environment.

Skills

People skills

Teamwork

Verbal & written communication

Problem solving

Tools

Reservation system

Job description

OTO Development is seeking a Front Desk Team Member for a on-site role at one of its hotel properties in Florida. You will assist guests during check-in and throughout their stay, operate the property's reservation system, and handle financial transactions with integrity to ensure a seamless guest experience.

This position emphasizes teamwork, excellent communication, and a guest-first mindset. A physically active front-desk role involves standing and interacting with guests, with a focus on