Guest Experience Concierge – Front Desk

Coury Hospitality; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, manage registration/check-out, and promote hotel services. The role requires strong guest-relations abilities, English communication, and the ability to handle inquiries in a fast-paced environment.

The position emphasizes accurate account handling, knowledge of hotel amenities, and collaboration with Valets, Bellmen, Sales, and Accounting teams to ensure a seamless guest experience.

Qualifications

• Excellent English communication with guests and colleagues.
• Proven customer-service experience preferred.
• Cashier experience and basic accounting skills.
• Professional appearance and demeanor.
• Comfort with computer-based check-in/out and POS systems.
• Ability to work quickly and accurately under pressure.
• Strong attention to detail and reliability.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests efficiently for lodging and check-out processes.
• Inform guests about hotel amenities, services, and local attractions.
• Maintain knowledge of hotel rates, room types, and promotions.
• Handle guest issues promptly and report to management as needed.
• Follow security procedures and maintain confidentiality of guest information.
• Assist with safety training and adhere to life safety protocols.
• Contribute to a cooperative front office team and communicate guest needs to relevant departments.

Skills

Customer service

English communication

Cashier experience

Accounting basics

Computer skills

Professional appearance

Multitasking

Punctuality

Job description

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, manage registration/check-out, and promote hotel services. The role requires strong guest-relations abilities, English communication, and the ability to handle inquiries in a fast-paced environment.

The position emphasizes accurate account handling, knowledge of hotel amenities, and collaboration with Valets, Bellmen, Sales, and Accounting teams to ensure a seamless guest experience.