Guest Experience Concierge

Coury Hospitality; Amarillo (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Coury Hospitality is seeking a Front Office team member to warmly greet guests, assist with check-in/check-out, and promote hotel services. You will answer questions, provide local knowledge, and coordinate with staff to ensure guest satisfaction.

The role requires strong English communication, customer-relations skills, and basic cashier/accounting abilities. Hotel familiarity and reliability are essential for success.

Qualifications

• Ability to clearly and pleasantly communicate in English with guests, management and colleagues.
• Strong customer-relations skills with a focus on guest satisfaction.
• Previous cashier experience and basic accounting skills are preferred.
• Knowledge of hotel facilities and services.
• Ability to multitask and maintain punctual attendance.

Responsibilities

• Greet guests and visitors, assist with check-in and check-out in a courteous, professional manner.
• Provide information about hotel services, amenities and local attractions.
• Handle guest accounts and payments following procedures.
• Maintain security of keys and hotel information.
• Collaborate with front office and other staff to ensure guest satisfaction.

Skills

English communication

Customer relations

Cashier experience

Accounting basics

Multi-tasking

Hotel knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

Coury Hospitality is seeking a Front Office team member to warmly greet guests, assist with check-in/check-out, and promote hotel services. You will answer questions, provide local knowledge, and coordinate with staff to ensure guest satisfaction.

The role requires strong English communication, customer-relations skills, and basic cashier/accounting abilities. Hotel familiarity and reliability are essential for success.