Guest Experience Concierge – Front Desk & Events

JLL; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

JLL in Durham, NC is seeking a professional Receptionist to welcome guests, coordinate inquiries, and maintain a polished front-desk experience. You will greet visitors, route calls, and uphold our hospitality standards in a fast-paced office environment.

The role emphasizes security-minded badge handling, data entry for visitor logs, and collaboration with facilities and vendors to ensure seamless operations.

Qualifications

• At least two years of customer service experience, preferably in hospitality or corporate environments.
• Proficient in Google Suite and adaptable to new systems.
• Excellent organizational and written/verbal communication in English.

Responsibilities

• Elevate the guest journey through personalized greetings and attentive service.
• Serve as the central information hub, connecting guests to the right resources and departments.
• Input and manage registrations, badges, and visitor logs; track security access.
• Assist with badge onboarding/offboarding and security procedures.
• Support onsite events, check-ins, and guest arrivals to ensure a seamless experience.
• Coordinate with facilities and partners to resolve guest requests promptly.

Skills

Customer service

English proficiency

Google Suite

Communication skills

Hospitality mindset

Job description

JLL in Durham, NC is seeking a professional Receptionist to welcome guests, coordinate inquiries, and maintain a polished front-desk experience. You will greet visitors, route calls, and uphold our hospitality standards in a fast-paced office environment.

The role emphasizes security-minded badge handling, data entry for visitor logs, and collaboration with facilities and vendors to ensure seamless operations.