Receptionist

JLL; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

JLL in Durham, NC is seeking a professional Receptionist to welcome guests, coordinate inquiries, and maintain a polished front-desk experience. You will greet visitors, route calls, and uphold our hospitality standards in a fast-paced office environment.

The role emphasizes security-minded badge handling, data entry for visitor logs, and collaboration with facilities and vendors to ensure seamless operations.

Qualifications

• At least two years of customer service experience, preferably in hospitality or corporate environments.
• Proficient in Google Suite and adaptable to new systems.
• Excellent organizational and written/verbal communication in English.

Responsibilities

• Elevate the guest journey through personalized greetings and attentive service.
• Serve as the central information hub, connecting guests to the right resources and departments.
• Input and manage registrations, badges, and visitor logs; track security access.
• Assist with badge onboarding/offboarding and security procedures.
• Support onsite events, check-ins, and guest arrivals to ensure a seamless experience.
• Coordinate with facilities and partners to resolve guest requests promptly.

Skills

Customer service

English proficiency

Google Suite

Communication skills

Hospitality mindset

Job description

Receptionist – JLL

Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with.

Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.

What this job involves:

• Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
  • Greet guests upon arrival with a warm and sincere welcome.
  • Consistently offer professional, friendly and engaging service.
  • Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
  • Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
  • Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
  • Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
• Embody and Master our Reception Service Standards
  • A sincere willingness to provide service to clients, guests, vendors, and peers.
  • Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
  • Self-accountability on the hospitality and experience standards, and participate in hospitality audits performed by the management team.
• Data input and management
  • Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
  • Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
  • Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
• Physical Security & Access Support
  • Issue employee badges following the proper security procedures.
  • Assist with tracking employee badge on-boarding/off-boarding processes.
  • Support badge management regarding inventory and returns.
  • Support security and emergency service protocols within the scope of team expectations.
• Event support and arrival experience
  • Support onsite events through organized check-ins & badging.
  • Provide a hospitality-focused arrival experience for all external and event guests.
  • Support the facilitation of office events and pop-ups.
• KPIs & Performance
  • Support the annual management plan by accomplishing key performance indicators as identified by management.
  • Meet all goals and objectives assigned to you to the best of your ability as identified by management.
• Perform other facility management assignments as described by the management team and/or client.
  • Act as triage point for facility management issues
  • Manage incoming and outgoing courier and other packages or mail as required.
  • Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.

• The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
• Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
• Excellent organization and communication skills, both oral and written, proficiency in English required.
• Ability to perform minimal physical activity such as walking and carrying small packages.
• Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service.

Location:

Durham, NC (Onsite at 200 Morris St. Durham, NC 27701)

Work Shift:

Monday–Friday, 8:00 AM – 5:00 PM