Front of House Host & Guest Experience Specialist

JLL; United States; Remote; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

JLL in Essex is seeking a polished Receptionist to manage the front desk, host visitors and direct guests to meeting rooms. The role sits in the lobby and requires active movement around the floor to ensure smooth operations.

You will support guest services, liaise with security and facilities, and maintain a warm, professional presence while delivering service excellence throughout the client journey. Previous reception experience is preferred.

Qualifikationen

• At least 1 year of Front of House experience in a corporate setting or hospitality.
• Familiar with standard operating procedures for reception and meeting reservations.
• Strong customer service mindset with professional communication.

Aufgaben

• Host visitors and manage main reception areas across floors.
• Communicate clearly with peers and management, ensuring accurate info exchange.
• Maintain a welcoming, immaculate reception space and greet guests.
• Coordinate with security, facilities and hospitality teams as needed.
• Handle inquiries by phone and email promptly and professionally.

Kenntnisse

Guest service

Front of House

Organisational skills

MS Office

Telephone etiquette

Team player

Tools

MS Office

Jobbeschreibung

JLL in Essex is seeking a polished Receptionist to manage the front desk, host visitors and direct guests to meeting rooms. The role sits in the lobby and requires active movement around the floor to ensure smooth operations.

You will support guest services, liaise with security and facilities, and maintain a warm, professional presence while delivering service excellence throughout the client journey. Previous reception experience is preferred.