Guest Experience Specialist

JLL; San Francisco (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

JLL is seeking a Receptionist to warmly welcome guests, guide them through arrivals and departures, and provide information about office services and amenities. You will manage visitor tracking, security access, parking logs, and courier tasks while maintaining a high standard of professional service.

The role requires 2+ years in customer service, strong English communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience in hospitality, reception, or guest services.
• Excellent communication skills in English, with professional and passionate delivery.
• Able to adapt to shifting priorities and high guest volumes in a dynamic environment.
• Strong multi-tasking with consistent, elevated guest experiences and accuracy across tasks.
• Physical ability to lift up to 40 lbs and move safely as required.

Responsibilities

• Greet guests warmly and anticipate their needs during arrivals, orientations, and departures.
• Provide information about office services, spaces, and amenities to help guests feel welcome and productive.
• Track visitors, manage parking logs, coordinate security access cards, and greet event guests with badges.
• Handle courier services, packages, and mail, and assist with onboarding/offboarding processes as needed.
• Maintain accuracy and efficiency across guest services and administrative duties through strong attention to detail.
• Collaborate with team to share insights on guest services trends and improve processes.
• Support the facilities annual plan by achieving KPIs and handling ad hoc assignments.
• Assist Experience and FM teams and support vendor activities as required.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Physical stamina

Tools

Visitor management systems

Scheduling software

Microsoft Office Suite

Job description

JLL is seeking a Receptionist to warmly welcome guests, guide them through arrivals and departures, and provide information about office services and amenities. You will manage visitor tracking, security access, parking logs, and courier tasks while maintaining a high standard of professional service.

The role requires 2+ years in customer service, strong English communication, and the ability to handle multiple tasks in a fast-paced environment.