Guest Experience Concierge - Front Desk

Fontainbleau; Las Vegas, Northern (NV, KY); Hybrid; USD 23,000 - 33,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and respond to inquiries with a welcoming attitude.

You will assist guests with requests, coordinate with multiple hotel departments, and promote room upgrades and packages, while maintaining a professional appearance and flexible schedule to cover nights, holidays, and weekends.

Qualifications

• High school diploma or equivalent.
• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced hotel environment.

Responsibilities

• Greet guests and handle check-in/check-out efficiently.
• Address guest inquiries and requests with empathy.
• Upsell hotel services and room upgrades.
• Answer calls and emails professionally.
• Coordinate with housekeeping, engineering, and reservations.
• Maintain front desk area and guest privacy.

Skills

Communication

Customer focus

Organizational

PMS software

Flexibility

Professionalism

Multitasking

Guest relations

Education

High school diploma

Tools

PMS software

Hotel reservations

Job description

Fontainebleau Las Vegas is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and respond to inquiries with a welcoming attitude.

You will assist guests with requests, coordinate with multiple hotel departments, and promote room upgrades and packages, while maintaining a professional appearance and flexible schedule to cover nights, holidays, and weekends.