Guest Experience Concierge (Front Desk)

Rio Hotel & Casino Las Vegas; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Rio Las Vegas is seeking a Front Desk Clerk to set the tone of guest arrival and departure in a fast-paced environment. You will handle in-person, phone, or kiosk check-ins/check-outs and serve as a resource for hotel services while maintaining a positive attitude.

Responsibilities include quick, accurate transactions, using Opera PMS to register guests, quoting rates, upselling, and coordinating with all departments to fulfill guest needs.

Qualifications

• Minimum one year of customer service experience.
• Ability to work any shift — day, afternoon, swing, or graveyard.
• Excellent verbal communication and positive attitude.
• Proficiency with Microsoft Office and Opera Property Management System preferred.

Responsibilities

• Welcomes guests and delivers outstanding service per property standards.
• Performs fast, accurate check-in/check-out and other front desk transactions.
• Registers guests in the Property Management System with high data accuracy.
• Quotes same-day rates and books reservations in the system.
• Collaborates with hotel departments to meet guest needs and route requests.

Skills

Customer service

Communication

Multitasking

Cash handling

POS systems

Tools

Opera PMS

Microsoft Office

Job description

Rio Las Vegas is seeking a Front Desk Clerk to set the tone of guest arrival and departure in a fast-paced environment. You will handle in-person, phone, or kiosk check-ins/check-outs and serve as a resource for hotel services while maintaining a positive attitude.

Responsibilities include quick, accurate transactions, using Opera PMS to register guests, quoting rates, upselling, and coordinating with all departments to fulfill guest needs.