Resort Front Desk Pro — Guest Experience Champion (Evenings)

Vacatia; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Vacatia in Las Vegas is seeking a Front Desk Associate to be the friendly first contact for guests, handling check-in/check-out, reservations, and billing with accuracy. You will greet guests, resolve inquiries, process payments, and support front desk operations while maintaining confidentiality and security.

Weekend and holiday availability is required. The role offers a dynamic, team-oriented resort environment with opportunities to grow in hospitality operations and guest services.

Qualifications

• Friendly, dependable, customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Skills

Customer service

Communication

Multitasking

Cash handling

Tech-savvy

Job description

Vacatia in Las Vegas is seeking a Front Desk Associate to be the friendly first contact for guests, handling check-in/check-out, reservations, and billing with accuracy. You will greet guests, resolve inquiries, process payments, and support front desk operations while maintaining confidentiality and security.

Weekend and holiday availability is required. The role offers a dynamic, team-oriented resort environment with opportunities to grow in hospitality operations and guest services.