Guest Experience Concierge (On-Call)

The Palms; Las Vegas (NV); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Competitive pay

Career development programs

Comprehensive benefits

Job summary

The Palms in Las Vegas is looking for a Guest Relations Agent to provide exceptional service during guest check-ins and check-outs, manage reservations, and address guest inquiries. The ideal candidate will have a background in customer service and front desk operations.

This role emphasizes teamwork, professionalism, and hospitality, ensuring each guest experience is memorable. Join our team to be part of creating unforgettable experiences at The Palms!

Qualifications

• 2-3 years of customer service or reception experience preferred.
• At least 2 years front desk experience in a similar first-class hotel preferred.
• Ability to effectively communicate in both written and verbal form.

Responsibilities

• Provide outstanding guest service during check-ins and check-outs.
• Book reservations and address guest needs promptly.
• Generate and analyze daily/weekly detailed reports.

Skills

Customer service

Communication

Problem-solving

Front desk operations

Education

High school diploma or equivalent

Tools

Computerized front office system

Job description

The Palms in Las Vegas is looking for a Guest Relations Agent to provide exceptional service during guest check-ins and check-outs, manage reservations, and address guest inquiries. The ideal candidate will have a background in customer service and front desk operations.

This role emphasizes teamwork, professionalism, and hospitality, ensuring each guest experience is memorable. Join our team to be part of creating unforgettable experiences at The Palms!