Guest Experience Concierge — Front Desk

Country Inn and Suites/Jonesborough; Tennessee; On-site; USD 26,000 - 36,000; Full time

Job summary

Country Inn and Suites/Jonesborough is seeking a front desk associate to manage guest arrivals, departures, and requests at the main desk. You will greet guests, register them, and assign rooms, issuing keys as needed. Maintain occupancy, handle reservations and billing, and keep guest accounts up to date.

Additional duties include processing audit reports, coordinating with staff to assist guests, addressing complaints, and keeping the front desk area clean and organized per shift requirements.

Responsibilities

• Manages day-to-day front desk duties for guest arrivals, departures and requests.
• Greets guests, registers them and assigns rooms.
• Issues room keys or cards to guests.
• Aims to maintain high occupancy and handles reservations and billing.
• Keeps records of occupied/vacant rooms and guest accounts.
• Processes audit reports and direct bill invoices.
• Coordinates with staff to assist guests as needed.
• Handles guest complaints or concerns.
• Maintains a clean front desk area and workspace each shift.

Job description

Country Inn and Suites/Jonesborough is seeking a front desk associate to manage guest arrivals, departures, and requests at the main desk. You will greet guests, register them, and assign rooms, issuing keys as needed. Maintain occupancy, handle reservations and billing, and keep guest accounts up to date.

Additional duties include processing audit reports, coordinating with staff to assist guests, addressing complaints, and keeping the front desk area clean and organized per shift requirements.