Guest Experience Concierge

Townplace Suites | Janus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 29,000 - 36,000; Full time

Job summary

Townplace Suites | Janus Hotels & Resorts invites applications for a Front Desk/Guest Services Associate. You will assist guests during check-in, process reservations and cancellations, and coordinate services across departments to ensure a smooth arrival.

This role involves responding promptly to inquiries, handling wake-up and paging calls, processing guest folios and payments, and promoting local marketing programs to maximize occupancy while maintaining accuracy and courtesy.

Responsibilities

• Greet guests and assist with check-in and check-out
• Process reservations, cancellations and modifications
• Coordinate guest services across departments and external partners
• Handle guest accounts, billing and payments with accuracy
• Respond promptly to inquiries and upsell rooms as appropriate

Skills

Guest service

Communication

Cash handling

Multitasking

Tools

PBX/phone system

Reservation system

Job description

Townplace Suites | Janus Hotels & Resorts invites applications for a Front Desk/Guest Services Associate. You will assist guests during check-in, process reservations and cancellations, and coordinate services across departments to ensure a smooth arrival.

This role involves responding promptly to inquiries, handling wake-up and paging calls, processing guest folios and payments, and promoting local marketing programs to maximize occupancy while maintaining accuracy and courtesy.