Guest Experience Specialist - Front Desk

Yogi MQT LLC; Minnesota; On-site; USD 32,000 - 42,000; Full time

Job summary

Country Inn & Suites Hotel is seeking a Front Desk Agent to join our team. You will assist guests, check in/out, and handle reservations with a focus on friendly, efficient service.

Ideal candidates have strong communication skills and a knack for organization, with hospitality experience preferred but not required. This on-site role supports daily hotel operations and guest satisfaction.

Qualifications

• Previous experience in customer service or front desk roles.
• Ability to build rapport with guests.
• Strong organizational and communication skills.
• Hospitality experience preferred but not required.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk

Communication

Organization

Hospitality expr

Tools

Reservation systems

Job description

Country Inn & Suites Hotel is seeking a Front Desk Agent to join our team. You will assist guests, check in/out, and handle reservations with a focus on friendly, efficient service.

Ideal candidates have strong communication skills and a knack for organization, with hospitality experience preferred but not required. This on-site role supports daily hotel operations and guest satisfaction.