Guest Experience Concierge

Clarion Hotel - Concord; Concord (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

Clarion Hotel - Concord is seeking a friendly Front Desk Agent to greet guests, register them, and manage check-in/check-out processes. You will handle reservations, answer questions, and provide information on local attractions, hotel services, and promotions.

The role requires strong communication, cash handling accuracy, and a professional appearance. The position offers front desk responsibilities across shifts, with opportunities to assist in training new staff and support a positive hotel

Qualifications

• Experience delivering courteous guest service in a hospitality setting.
• Strong communication and problem solving to assist guests.
• Attention to cash handling, front desk procedures, and safety policies.

Responsibilities

• Greet guests and register rooms, handle reservations and inquiries.
• Process payments and balance cash at shift end.
• Provide information about local area and hotel services.
• Maintain professional appearance and confidentiality.
• Coordinate with other departments for room status and repairs.
• Promote hotel programs and upsell rooms when appropriate.

Skills

Hospitality experience

Customer service

Detail-oriented

Education

High school diploma

Job description

Clarion Hotel - Concord is seeking a friendly Front Desk Agent to greet guests, register them, and manage check-in/check-out processes. You will handle reservations, answer questions, and provide information on local attractions, hotel services, and promotions.

The role requires strong communication, cash handling accuracy, and a professional appearance. The position offers front desk responsibilities across shifts, with opportunities to assist in training new staff and support a positive hotel