Guest Experience Concierge

Advenire, St. George; St. George (VT); On-site; USD 32,000 - 46,000; Full time

Job summary

Advenire in St. George is seeking a Front Desk Agent to be the first point of contact for guests. You will deliver exceptional customer service, manage check-in/check-out, and provide information about services and local attractions.

The role requires strong communication and multitasking abilities in a hospitality setting, with flexibility for evenings, weekends, and holidays. Proficiency with reservation systems is a plus and bilingual skills are beneficial.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in front desk, reception, or customer service roles desirable.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Secure payment methods, issue room keys, and maintain records in the PMS.
• Resolve guest complaints promptly and escalate when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and monitor guest access.

Skills

Front desk

Customer service

Communication

PMS experience

Bilingual

Education

High school diploma

Tools

PMS software

Job description

Advenire in St. George is seeking a Front Desk Agent to be the first point of contact for guests. You will deliver exceptional customer service, manage check-in/check-out, and provide information about services and local attractions.

The role requires strong communication and multitasking abilities in a hospitality setting, with flexibility for evenings, weekends, and holidays. Proficiency with reservation systems is a plus and bilingual skills are beneficial.