Front Desk Guest Experience Agent — Flexible Schedule

Advenire, St. George; St. George (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

Advenire in St. George, VT is seeking a friendly Front Desk Agent to be the first point of contact for guests, ensuring a smooth check-in, check-out, and enjoyable stay. You will greet guests and coordinate services with other teams to maintain high standards of hospitality.

The role requires strong communication, multitasking, and a professional demeanor under pressure, with flexibility for evenings, weekends, and holidays. Prior PMS experience is a plus.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous front desk or customer service experience desirable.
• Strong communication and interpersonal skills.
• Proficiency with computers and reservation systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

PMS software

Reservation systems

Job description

Advenire in St. George, VT is seeking a friendly Front Desk Agent to be the first point of contact for guests, ensuring a smooth check-in, check-out, and enjoyable stay. You will greet guests and coordinate services with other teams to maintain high standards of hospitality.

The role requires strong communication, multitasking, and a professional demeanor under pressure, with flexibility for evenings, weekends, and holidays. Prior PMS experience is a plus.