Guest Experience Specialist - Front Desk

InterContinental Hotels Group; Dugway (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k and more benefits

Job summary

InterContinental Hotels Group in Utah seeks a Front Desk Agent to greet guests, manage bookings, handle transactions, and provide local insights. You will welcome guests, check them in and out, and act as a brand ambassador while promoting hotel services and local activities.

The role requires strong communication, problem-solving, and basic math skills, with flexibility for nights, weekends, and holidays. A 1-year front desk or guest service background is preferred, and a college degree is a

Qualifications

• High school diploma or equivalent.
• Front desk or guest service experience preferred.
• Willing to work varied shifts, including weekends/holidays.
• Excellent communication and problem-solving skills.
• Ability to handle cash and basic math.

Responsibilities

• Greet guests and check them in/out.
• Handle guest transactions and upsell opportunities.
• Provide local information and resolve inquiries.
• Maintain safety and follow procedures.
• Uphold brand standards and appearance.

Skills

Customer service

Communication

Local language fluency

Problem solving

Education

High school diploma

College degree (bonus)

Tools

POS systems

Computers

Job description

InterContinental Hotels Group in Utah seeks a Front Desk Agent to greet guests, manage bookings, handle transactions, and provide local insights. You will welcome guests, check them in and out, and act as a brand ambassador while promoting hotel services and local activities.

The role requires strong communication, problem-solving, and basic math skills, with flexibility for nights, weekends, and holidays. A 1-year front desk or guest service background is preferred, and a college degree is a