Guest Experience Concierge – Front Desk

Hyatt House Sacramento; Sacramento (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Generation Hospitality Group is hiring a Front Desk Associate to welcome guests, register rooms, verify payment methods, and communicate hotel services. You will uphold brand standards and ensure accurate posting of charges while coordinating with other departments for a seamless guest experience.

The role requires strong written and verbal communication, prior customer service or hotel experience, and the ability to walk/stand for long periods. A high school diploma or GED is preferred.

Qualifications

• Ability to walk or stand for long periods.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist in pre-registration and block rooms for reservations.
• Understand and follow credit, check-cashing, and cash handling policies.
• Know room locations, types, and rates.
• Sell rooms and promote other hotel services.
• Coordinate with housekeeping and maintenance for room status.
• Perform cashiering tasks, posting charges and settling invoices.
• Communicate hotel services and amenities to guests.
• Obtain proper identification for tax-exempt guests and attach forms.
• Stay informed of daily activities and events in the hotel.
• Report unusual occurrences or guest requests.
• Know safety and emergency procedures.
• Maintain front desk cleanliness.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Guest registration

Education

High School diploma or GED

Job description

Generation Hospitality Group is hiring a Front Desk Associate to welcome guests, register rooms, verify payment methods, and communicate hotel services. You will uphold brand standards and ensure accurate posting of charges while coordinating with other departments for a seamless guest experience.

The role requires strong written and verbal communication, prior customer service or hotel experience, and the ability to walk/stand for long periods. A high school diploma or GED is preferred.