Guest Service Associate

Hyatt House Sacramento; Sacramento (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Generation Hospitality Group is hiring a Front Desk Associate to welcome guests, register rooms, verify payment methods, and communicate hotel services. You will uphold brand standards and ensure accurate posting of charges while coordinating with other departments for a seamless guest experience.

The role requires strong written and verbal communication, prior customer service or hotel experience, and the ability to walk/stand for long periods. A high school diploma or GED is preferred.

Qualifications

• Ability to walk or stand for long periods.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist in pre-registration and block rooms for reservations.
• Understand and follow credit, check-cashing, and cash handling policies.
• Know room locations, types, and rates.
• Sell rooms and promote other hotel services.
• Coordinate with housekeeping and maintenance for room status.
• Perform cashiering tasks, posting charges and settling invoices.
• Communicate hotel services and amenities to guests.
• Obtain proper identification for tax-exempt guests and attach forms.
• Stay informed of daily activities and events in the hotel.
• Report unusual occurrences or guest requests.
• Know safety and emergency procedures.
• Maintain front desk cleanliness.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Guest registration

Education

High School diploma or GED

Job description

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY

Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.

RESPONSIBILITIES

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.

REQUIREMENTS

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.

QUALIFICATIONS

• High School diploma or GED desired.
• Previous experience in a hotel environment or customer service required.

The pay range for this role is: