Guest Experience Specialist - Front Desk

Home2 Suites Bozeman MT; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits after 30 days

Paid time off

401k savings plan

Hotel stay discounts

Parental leave benefits

Job summary

Generation Hospitality Group seeks a Front Desk associate to represent the hotel to guests throughout their stay. You will verify payment methods, answer questions about the hotel and local area, and adhere to brand standards for front office processes.

You will post charges to guest rooms and coordinate with all departments to ensure an exceptional guest experience. Responsibilities include registering guests, assisting in pre-registration, handling cash and credit procedures, promoting hotel

Qualifications

• High School diploma or GED desired.
• Previous experience in a hotel environment or customer service required.

Responsibilities

• Register guests and assign rooms. Accommodate special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
• Know room locations, types of rooms available, and room rates.
• Must be sales-minded. Present options and alternatives to guests and help in making choices.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Work closely with the housekeeping department to keep room status reports up to date and coordinate requests for maintenance and repair work.
• Perform cashiering tasks such as bill/invoice settlement, posting charges to the guest, and paid out’s.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to the registration card.
• Read and initial the pass-on log and bulletin board daily.
• Be aware of daily activities and meetings taking place in the hotel.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures and be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.

Skills

Stamina

Communication

Education

High School diploma or GED

Job description

Generation Hospitality Group seeks a Front Desk associate to represent the hotel to guests throughout their stay. You will verify payment methods, answer questions about the hotel and local area, and adhere to brand standards for front office processes.

You will post charges to guest rooms and coordinate with all departments to ensure an exceptional guest experience. Responsibilities include registering guests, assisting in pre-registration, handling cash and credit procedures, promoting hotel