Guest Experience Associate — Front Desk (Hotel)

Tapestry Conshohocken; Flemington (NJ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk to provide warm, professional service from arrival to departure. The role emphasizes guest interaction, proactive support, and a welcoming experience for all guests.

Responsibilities include handling inquiries, processing charges, and maintaining brand standards. Applicants should have a high school diploma or equivalent and a customer service mindset; hospitality experience is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Experience with Lightspeed PMS is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal communication

Multitasking

Professionalism

Attention to detail

Flexibility

Education

High school diploma or equivalence

Tools

Lightspeed PMS

Job description

Concord Hospitality is seeking a Front Desk Clerk to provide warm, professional service from arrival to departure. The role emphasizes guest interaction, proactive support, and a welcoming experience for all guests.

Responsibilities include handling inquiries, processing charges, and maintaining brand standards. Applicants should have a high school diploma or equivalent and a customer service mindset; hospitality experience is a plus.