Guest Experience Concierge (Front Desk)

TPG Hotels & Resorts, Inc.; Providence (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any hotel

Job summary

TPG Hotels & Resorts, Inc. in Providence, RI is seeking a Front Desk Agent to deliver exceptional guest service at the first point of contact. You will check guests in/out, process payments, handle inquiries, and support reservations with accuracy and courtesy.

In this role, you will collaborate with housekeeping, maintenance, and management to ensure smooth operations. Strong communication and multitasking skills are essential in a fast-paced hotel environment.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone and other office equipment.
• Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Responsibilities

• Greet guests and assist with check-in/out and reservations.
• Process payments, issue receipts, and ensure billing accuracy.
• Answer phones, respond to emails, and direct inquiries.
• Manage reservations, cancellations, and modifications.
• Assist guests with requests and provide local recommendations.
• Perform administrative tasks and maintain an organized front desk.
• Monitor access, issue visitor badges, and coordinate with security.
• Handle cash transactions and reconcile cash drawer.
• Collaborate with housekeeping, maintenance, and management.
• Follow emergency procedures and assist guests as needed.

Skills

Guest service orientation

Basic accounting

Computer proficiency

Phone & calculator operations

Time management

Communication skills

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Office equipment (phone, calculator)

Job description

TPG Hotels & Resorts, Inc. in Providence, RI is seeking a Front Desk Agent to deliver exceptional guest service at the first point of contact. You will check guests in/out, process payments, handle inquiries, and support reservations with accuracy and courtesy.

In this role, you will collaborate with housekeeping, maintenance, and management to ensure smooth operations. Strong communication and multitasking skills are essential in a fast-paced hotel environment.