Guest Experience Concierge (Front Desk)

Avion Hospitality; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Avion Hospitality in Oklahoma City is seeking a Front Desk Agent to greet and register guests, manage reservations, and provide courteous service throughout a guest’s stay. You will handle check-ins/outs, answer inquiries, and coordinate with other departments to ensure a seamless experience.

The role requires a friendly personality, strong communication, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Must have high school diploma or equivalent; college coursework in related field helpful.
• Prior hotel or related field experience preferred.
• Must deliver outstanding customer service and maintain a positive, upbeat demeanor.
• Ability to multi-task, stay detail-oriented, and solve problems for guests and internal teams.
• Strong communication, listening, and clear information conveyance required.
• Must be able to work varied shifts including evenings, nights, weekends, and holidays.
• Basic arithmetic and understanding of financial information are expected.

Responsibilities

• Greet and register guests in a friendly, service-oriented manner.
• Handle check-ins and check-outs efficiently and accurately.
• Maintain telephone and front desk operations; respond to inquiries about services and area attractions.
• Assist with reservations, rate quotes, and room blocking; work with other departments to meet guest needs.
• Provide concierge-type assistance and ensure guest satisfaction throughout stay.
• Log and relay messages, handle mail and packages as needed.
• Stay informed about hotel products, services, and promotions to upsell where appropriate.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

Numerical ability

Teamwork

Stress management

Education

High School diploma or equivalent

Hotel experience preferred

College coursework in related field helpful

Tools

Microsoft Office

Job description

Avion Hospitality in Oklahoma City is seeking a Front Desk Agent to greet and register guests, manage reservations, and provide courteous service throughout a guest’s stay. You will handle check-ins/outs, answer inquiries, and coordinate with other departments to ensure a seamless experience.

The role requires a friendly personality, strong communication, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays.