Guest Experience Front Desk Agent

The Crescent Hotels Group; Oklahoma City (OK); On-site; USD 16,531 - 22,041; Full time

Job summary

Aloft Oklahoma City Quail Springs, part of Crescent Hotels & Resorts, seeks a Front Desk Agent to welcome guests, register them efficiently, and ensure smooth checkout while delivering exceptional service.

Ideal candidates have hotel front desk experience, familiarity with Light Speed, and strong communication and problem-solving skills to uphold the guest experience and hotel profitability.

Qualifications

• Experience as a Front Desk Agent in a hotel preferred.
• Proficiency with Light Speed is highly preferred.
• Excellent customer service skills are essential.
• Strong computer and interpersonal skills are required.

Responsibilities

• Greet guests and register/check out guests efficiently.
• Operate the front desk, handle payments and tickets.
• Provide information about the local area and hotel services.
• Resolve guest issues with courtesy and speed.

Skills

Front desk operations

Guest service

Cash handling

PMS LightSpeed

Tools

Light Speed

Job description

Aloft Oklahoma City Quail Springs, part of Crescent Hotels & Resorts, seeks a Front Desk Agent to welcome guests, register them efficiently, and ensure smooth checkout while delivering exceptional service.

Ideal candidates have hotel front desk experience, familiarity with Light Speed, and strong communication and problem-solving skills to uphold the guest experience and hotel profitability.