Front Desk Guest Experience Specialist

Avion Hospitality; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to greet and register guests, handle reservations, and provide attentive service throughout the stay. You will assist with check-ins/outs, answer questions, and coordinate with other hotel team members to ensure a smooth guest experience.

The role requires a friendly, detail-oriented approach and the ability to work varying shifts, including evenings and weekends. Prior hospitality experience is valued.

Qualifications

• High School diploma or equivalent required; College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Must be able to work a varied schedule including evenings, nights, weekends and holidays.
• Operational knowledge of Microsoft Office suite.

Responsibilities

• Greet and register guests, provide outstanding guest service during stay.
• Handle reservations, check-ins and check-outs efficiently and courteously.
• Maintain courtesy and professional appearance per brand standards.
• Answer inquiries about hotel services, local attractions and hours of operation.
• Communicate effectively with guests and team members; assist with requests as needed.
• Operate the front desk computer system and maintain accurate records.
• Support safety and security procedures and report issues promptly.
• Maintain up-to-date knowledge of property amenities and events.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Numerical ability

Education

High School diploma or equivalent

Tools

Microsoft Office

Hotel PMS

Job description

Avion Hospitality is seeking a Front Desk Agent to greet and register guests, handle reservations, and provide attentive service throughout the stay. You will assist with check-ins/outs, answer questions, and coordinate with other hotel team members to ensure a smooth guest experience.

The role requires a friendly, detail-oriented approach and the ability to work varying shifts, including evenings and weekends. Prior hospitality experience is valued.