Front Office Leader: Guest Experience & Ops

Atrium Hospitality; Oklahoma; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Volunteer programs

Community service opportunities

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor to lead our guest services team in Oklahoma. The role focuses on delivering exceptional guest experiences, guiding front desk staff, and coordinating with other departments to ensure smooth operations.

Ideal candidates bring at least 2+ years of front desk and 2+ years of supervisory experience, with a practical understanding of Microsoft Office and a flexible schedule in a dynamic hospitality environment.

Qualifications

• Front desk experience with guest service focus.
• Supervisory experience and ability to coach a team.
• Strong communication and organizational skills.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Customer service

Flexible schedule

Team leadership

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Atrium Hospitality is seeking a Front Desk Supervisor to lead our guest services team in Oklahoma. The role focuses on delivering exceptional guest experiences, guiding front desk staff, and coordinating with other departments to ensure smooth operations.

Ideal candidates bring at least 2+ years of front desk and 2+ years of supervisory experience, with a practical understanding of Microsoft Office and a flexible schedule in a dynamic hospitality environment.