Guest Experience Concierge (Front Desk)

IHG Hotels & Resorts; New York (NY); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in New York is seeking a Front Desk Agent to greet guests, process check-ins and check-outs, handle payments, and provide local insights to ensure a memorable stay. You will respond to guest requests, recognize rewards members, and collaborate with team to maintain smooth operations, while using basic computer skills and a friendly, solution-driven approach.

This role offers a welcoming environment, comprehensive training, and the chance to grow within a globally trusted

Qualifications

• Clear communication with guests and colleagues.
• Strong problem-solving mindset to resolve issues on the spot.
• Fluency in the local language; additional languages are a plus.
• Comfort with reading, writing, basic math and computer systems.

Responsibilities

• Greet guests warmly and start memorable experiences with a smooth check-in/check-out.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage and receive payments for guest bookings and services.
• Ensure swift, seamless check-in/check-out through attentive service.
• Anticipate guest needs and offer tailored recommendations.
• Be the trusted contact for guests on issues from billing to dining recommendations.

Skills

Communication

Problem-solving

Language skills

Tech skills

Job description

IHG Hotels & Resorts in New York is seeking a Front Desk Agent to greet guests, process check-ins and check-outs, handle payments, and provide local insights to ensure a memorable stay. You will respond to guest requests, recognize rewards members, and collaborate with team to maintain smooth operations, while using basic computer skills and a friendly, solution-driven approach.

This role offers a welcoming environment, comprehensive training, and the chance to grow within a globally trusted