Guest Experience Concierge - Front Desk

Soho House & Co.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co. is looking for a Front Desk Agent in New York City to provide exceptional service to members and guests. The role involves checking guests in, managing inquiries, and providing concierge services while ensuring a welcoming atmosphere.

Ideal candidates will be proactive, detail-oriented, and able to multi-task in a fast-paced environment. They will enjoy competitive compensation packages, including health benefits, paid time off, and career development opportunities.

Qualifications

• Minimum 1 year in a customer service or similar role.
• Must manage high-volume inquiries professionally.
• Able to learn quickly and adhere to instructions.

Responsibilities

• Serve as the first point of contact for guests.
• Perform concierge duties like bookings and reservations.
• Handle accounting inquiries and disputes.

Skills

Customer service

Multi-tasking

Problem solving

Communication skills

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House & Co. is looking for a Front Desk Agent in New York City to provide exceptional service to members and guests. The role involves checking guests in, managing inquiries, and providing concierge services while ensuring a welcoming atmosphere.

Ideal candidates will be proactive, detail-oriented, and able to multi-task in a fast-paced environment. They will enjoy competitive compensation packages, including health benefits, paid time off, and career development opportunities.