Guest Concierge & Front Desk Agent

Soho House & Co.; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co. is seeking a Front Desk Agent in Chicago to assist guests with check-in and inquiries. The ideal candidate should have at least 1 year of customer service experience and be proactive in a fast-paced environment. Responsibilities include performing concierge tasks and ensuring exceptional service for all visitors.

The role offers competitive benefits including health care, paid time off, and career development opportunities. Join us in creating a welcoming atmosphere for our members and guests.

Qualifications

• At least 1 year of similar role or customer service facing role.
• Must be comfortable with multi-tasking and answering inquiries professionally.
• Detail oriented with the ability to multi-task in a fast-paced environment.
• Flexible schedule and ability to work nights, weekends, and holidays.

Responsibilities

• Ensure all visitors are welcomed and provided with top-notch service.
• Perform concierge duties including bookings and reservations.
• Handle incoming emails, inquiries, and assist members and guests.
• Communicate daily updates regarding hours of operation and workflow.

Skills

Customer service experience

Multi-tasking

OpenTable

Salesforce

Google Sheets

Opera

Problem solving

Communication skills

Job description

Soho House & Co. is seeking a Front Desk Agent in Chicago to assist guests with check-in and inquiries. The ideal candidate should have at least 1 year of customer service experience and be proactive in a fast-paced environment. Responsibilities include performing concierge tasks and ensuring exceptional service for all visitors.

The role offers competitive benefits including health care, paid time off, and career development opportunities. Join us in creating a welcoming atmosphere for our members and guests.