Guest Experience Concierge - Front Desk

Soho House & Co; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Job summary

Soho House & Co in New York is seeking a Front Desk Agent to welcome members and hotel guests, handle check-ins, and assist with inquiries and requests. You will balance cash and manage payments, while staying informed about amenities, services, and available rooms.

The role requires a hospitable, proactive, multi-tasking professional capable of thriving in a fast-paced club and hotel environment. Nights, weekends, and holidays may be required, with opportunities to grow within Soho House.

Qualifications

• At least 1 year of similar role or customer service / facing role.
• Ability to multi-task, manage high-volume phone lines, and respond professionally (face to face).
• Experience with OpenTable, Salesforce, Google Sheets and/or Opera.
• Strong problem solving and conflict resolution skills.
• Detail oriented, articulate, and able to multi-task in a high-volume environment.
• Excellent communication and ability to follow written and verbal instructions.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Primary point of initial contact for members, guests and staff and ensure welcoming, top-notch service from entry.
• Perform concierge duties: bookings for cars, tickets, restaurant & spa reservations.
• Answer emails and inquiries via digital portals; print/scan documents for guests in rooms.
• Know updates on hours, restrictions and communicate workflow changes daily.
• Handle accounting inquiries: folios, disputes, billing, receipts, refunds; manage lost cards.
• Discuss Soho House amenities, room types, rates and availability; suggest room preferences to increase revenue.
• Delegate support for valet and luggage storage to bell attendant/butler.
• Participate in Daily Shift briefings; maintain phone etiquette.

Skills

Customer service experience

Multi-tasking

Problem solving

Detail oriented

Communication skills

Flexible schedule

Fast learner

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House & Co in New York is seeking a Front Desk Agent to welcome members and hotel guests, handle check-ins, and assist with inquiries and requests. You will balance cash and manage payments, while staying informed about amenities, services, and available rooms.

The role requires a hospitable, proactive, multi-tasking professional capable of thriving in a fast-paced club and hotel environment. Nights, weekends, and holidays may be required, with opportunities to grow within Soho House.