Front Desk Concierge: Elevate Guest Experience

Soho House & Co; Chicago (IL); On-site; USD 27,844 - 39,657; Full time

Benefits offered by this job

Health Care + 401(k)

Paid Time Off

Career Development

Team Meal

Job summary

Soho House & Co in Chicago is seeking a Front Desk Agent to ensure top-notch service for members and guests. The role involves checking in guests, managing inquiries, and performing various concierge duties, contributing to an exceptional guest experience.

The ideal candidate will possess multitasking abilities, strong communication skills, and at least one year in a relevant customer service role. The position includes benefits like health care, paid time off, and career development opportunities.

Qualifications

• At least 1 year of a similar customer-service/facing role.
• Ability to multitask and handle high-volume phone lines.
• Detail-oriented, articulate, and able to follow instructions.

Responsibilities

• Act as the primary contact for members and guests.
• Perform concierge duties and handle inquiries.
• Discuss amenities and enhance guest experiences.

Skills

Multitasking

Customer service

Communication

Problem-solving

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House & Co in Chicago is seeking a Front Desk Agent to ensure top-notch service for members and guests. The role involves checking in guests, managing inquiries, and performing various concierge duties, contributing to an exceptional guest experience.

The ideal candidate will possess multitasking abilities, strong communication skills, and at least one year in a relevant customer service role. The position includes benefits like health care, paid time off, and career development opportunities.