Guest Experience Concierge — Reception & Events

Soho House & Co; New York (NY); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Team events

Job summary

Soho House & Co in New York seeks a Receptionist to welcome members and guests, sign in visitors, and maintain the front desk and coffee station. You will handle basic computer and AV duties, and support Guest List responsibilities, with a focus on creating a warm, professional atmosphere.

The role requires strong communication, a people person attitude, and the ability to multitask in a fast-paced environment. Flexibility to work nights, weekends and holidays is expected.

Qualifications

• Minimum of 2+ years in a similar receptionist role.
• Experience answering high-volume calls and inquiries professionally.
• Familiarity with OpenTable, Salesforce and basic AV/IT tasks.
• Strong communication and multi-tasking in a fast-paced environment.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet members and guests, manage sign-in and provide directions.
• Answer high-volume calls and handle office services and couriers.
• Provide information on catering menus, hours and amenity pricing.
• Maintain reception and coffee/barista areas, IT/AV closets.
• Manage Guest List, assist with event bookings and room reservations.
• Ensure a welcoming, professional atmosphere and team coordination.
• Support management with tasks and real-time problem solving.

Tools

OpenTable

Salesforce

AV/IT basics

Job description

Soho House & Co in New York seeks a Receptionist to welcome members and guests, sign in visitors, and maintain the front desk and coffee station. You will handle basic computer and AV duties, and support Guest List responsibilities, with a focus on creating a warm, professional atmosphere.

The role requires strong communication, a people person attitude, and the ability to multitask in a fast-paced environment. Flexibility to work nights, weekends and holidays is expected.