Guest Experience Concierge – Front Desk

Driftwood Hospitality Management; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Nashville seeks a Front Desk Clerk to greet guests, register arrivals, and ensure an exceptional stay, upholding the hotel's service standards. You will handle check-ins/outs, input guest info in the computer system, process payments, and answer inquiries with a friendly, English-speaking demeanor.

This role requires flexibility due to 24/7 operations; prior hospitality experience is preferred, and candidates must maintain a neat appearance and safety

Qualifications

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Calculator and perform moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.

Skills

Customer service

English communication

Patience & diplomacy

Mathematical calculations

English proficiency

Education

High school diploma or equivalent

Tools

Computer system

Job description

Driftwood Hospitality Management in Nashville seeks a Front Desk Clerk to greet guests, register arrivals, and ensure an exceptional stay, upholding the hotel's service standards. You will handle check-ins/outs, input guest info in the computer system, process payments, and answer inquiries with a friendly, English-speaking demeanor.

This role requires flexibility due to 24/7 operations; prior hospitality experience is preferred, and candidates must maintain a neat appearance and safety