Guest Experience Concierge

Holiday-Inn-Express-and-Suites; Springfield (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking an enthusiastic Front Desk Associate to greet guests, register arrivals, and manage checkout while ensuring a superior guest experience. You will input guest details, confirm rates, and issue keys and vouchers as needed, maintaining accuracy in payment processing.

Daily duties include answering inquiries, providing local information, handling reservations and post-stay billing, all while staying calm during busy periods and adhering to hotel policies

Qualifications

• Able to greet guests and communicate clearly in English, both verbally and in writing.
• High school diploma preferred; customer service experience helpful.
• Proficient with basic math and handling payments, posting charges and balancing cash/house accounts.

Responsibilities

• Greet guests with a friendly, sincere welcome and register them efficiently.
• Input and retrieve guest information, confirm room rate, and assign rooms.
• Code electronic keys, certificates and coupons as appropriate; verify payment methods.
• Handle cash, process vouchers and travelers' checks, and balance the house bank.
• Answer phones promptly and relay messages, assist guests with inquiries and local attractions.
• Close guest accounts at checkout and ensure guest satisfaction; resolve issues per guidelines.
• Document and report unsafe conditions or incidents; adhere to safety and security procedures.

Skills

Customer service

English communication

Cash handling

Computer / POS system

Mathematical calculations

Interpersonal skills

Education

High school diploma

Tools

Calculator

Front desk computer system

Job description

Driftwood Hospitality Management is seeking an enthusiastic Front Desk Associate to greet guests, register arrivals, and manage checkout while ensuring a superior guest experience. You will input guest details, confirm rates, and issue keys and vouchers as needed, maintaining accuracy in payment processing.

Daily duties include answering inquiries, providing local information, handling reservations and post-stay billing, all while staying calm during busy periods and adhering to hotel policies