Guest Experience Concierge (Front Desk)

Boyne Resorts; Michigan; Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free golf and ski passes

Dining discounts

Resort discounts

Water park passes

Housing availability

Tuition reimbursement

Health insurance

Job summary

The Highlands at Harbor Springs is seeking friendly and professional Front Desk Agents to join our team. The Front Desk Agent will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their stay.

Responsibilities include greeting guests, coordinating with Bell Services, Housekeeping and Reservations, verifying reservation details at check-in, handling payments, and maintaining records with confidentiality.

Qualifications

• Must be comfortable working in a fast-paced environment.
• Must be able to stand for long periods.
• Must be at least 18 years of age.
• Must be willing to work days, evenings, weekends, and holidays.
• Basic computer skills and knowledge of Microsoft Office a plus.

Responsibilities

• Register, process, and greet guests and owners promptly.
• Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
• Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
• Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
• Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's checks handling procedures and adheres to them.
• Develop a thorough knowledge of room rates, types, and locations.
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
• Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
• Demonstrate a working knowledge of all services offered at the resort and within the local community.
• Answer telephones promptly using proper telephone etiquette and appropriate script.
• Develop a thorough knowledge of the property management system.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
• Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.

Tools

Microsoft Office

Job description

The Highlands at Harbor Springs is seeking friendly and professional Front Desk Agents to join our team. The Front Desk Agent will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their stay.

Responsibilities include greeting guests, coordinating with Bell Services, Housekeeping and Reservations, verifying reservation details at check-in, handling payments, and maintaining records with confidentiality.