Guest Experience Concierge - Front Desk

200main; Highlands (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

200main is seeking a Front Desk Agent for Highlands, NC. The role involves checking guests in and out, handling reservations, and providing concierge assistance with enthusiasm and accuracy.

The agent will address inquiries, manage billing questions, and coordinate with management on guest issues, while maintaining confidentiality and delivering exceptional service in a hospitality-focused environment.

Qualifications

• Prior work experience as a front desk agent is preferred.
• Hands-on experience with office machines and strong customer service skills are required.
• Proficient use of English (oral and written); a second language is helpful; ability to resolve problems and maintain confidentiality.

Responsibilities

• Perform check-ins, property orientations, and check-outs.
• Respond to guest inquiries and deliver items to rooms.
• Address billing inquiries and guest complaints using PRL and GPR systems; involve management when necessary.
• Open and close daily checklists and pass on shift information.
• Stay informed about events, hours of operation, transportation, and local recommendations.

Skills

Front desk experience

Customer service

Multitasking

Organizational skills

Problem solving

English proficiency

Driver's license

Education

Hospitality degree preferred

Tools

PRL system

GPR system

Job description

200main is seeking a Front Desk Agent for Highlands, NC. The role involves checking guests in and out, handling reservations, and providing concierge assistance with enthusiasm and accuracy.

The agent will address inquiries, manage billing questions, and coordinate with management on guest issues, while maintaining confidentiality and delivering exceptional service in a hospitality-focused environment.